HR + Payroll Transformation

CHANGING HR FUNCTIONS SHOULDN'T FEEL LIKE PULLING TEETH

HR functions have a particularly subtle way of becoming cumbersome – which is precisely what happened to a $300 million dental equipment manufacturing business.

As their story shows, stopping the frustration and inefficiency of using antiquated systems for processing payroll and administering employee benefits – and ditching old software and an underperforming vendor – is not so hard.

But fundamentally changing how people get paid, valued, evaluated and discovered? That’s a pretty sticky wicket.

Here’s how we unstuck it (outside view):

ACME joined the internal team to scope the need and the requirements. We led the due-diligence process for selection. We built decision-making criteria, helped make a wise choice, managed the contract negotiations and then led the team through the implementation.

Here’s how we unstuck it (inside view):

We talked to folks – asked a lot of questions and crunched a lot of answers. You don’t change HR policy without consulting the humans who are affected. You also don’t change how an entire business unit operates without a deep understanding of what works, and what doesn’t.

And that is where we started.

We listened to employees, the HR team, management and others who would be affected. We discovered where people and processes worked well together, and where they did not. We built understanding and trust – and before long the confidence and momentum of the internal team took off.

We combined that internal team confidence and momentum with smart methodology, and here is what occurred.

The dental equipment manufacturer made a great choice of a vendor to provide software, and outsourced services. We helped lead the team through the implementation of a SaaS-based solution (Software as a Service) that automates and aligns many of the manual, disintegrated processes onto a single platform.

The company’s HR functions and performance have greatly improved. And the “H” in HR are happy. It most assuredly did not feel like pulling teeth.